PRINCIPLES OF PROCESSING PERSONAL DATA

Operator of the online store www.bioteco.sk (hereinafter referred to as "Bioteco sro"):

Bioteco sro
Vinohrady 3631/10, 940 67 Nove Zamky
ID: 55588107
VAT number: 2122029624
VAT ID: SK2122029624

The operator processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data (GDPR) and Act No. 18/2018 Coll. on the protection of personal data.

1. Purposes of processing personal data:

1.1. Processing orders and complaints

– processing orders, issuing tax documents and handling complaints
– data processing is necessary for the performance of the purchase contract (Art. 6 (1) (b) GDPR)

1.2. Marketing purposes (based on consent)

– sending newsletters after the customer subscribes (email address)
– participation in marketing campaigns and events (name, surname, address, e-mail, telephone)
– consent can be revoked at any time by clicking on the unsubscribe link in the newsletter or in writing

2. Rights of data subjects:

You have the right to:

– access to personal data
– correction of inaccurate or outdated data
– deletion of data (“right to be forgotten”)
– restriction of processing
– data portability to another controller
– object to processing based on legitimate interest
– refuse automated decision-making and profiling
– withdraw consent

3. How to exercise your rights:

Email: info@bioteco.sk
Phone: [provide current number]
Address: Bioteco sro, Vinohrady 3631/10, 940 67 Nové Zámky

If you are not satisfied with our response, you have the right to file a complaint with the Personal Data Protection Office of the Slovak Republic.

www.dataprotection.gov.sk
Address: Hraničná 12, 820 07 Bratislava
Phone: +421 2 3231 3214
E-mail: statny.dozor@pdp.gov.sk

4. Cooperation with third parties:

Personal data may only be provided to necessary intermediaries, for example:

– SDS - Smart Delivery Service SK, sro, Dunajská 46, Bratislava
– Payment gateways: PayPal, GoPay and Stripe

5. Measuring customer satisfaction:

We measure your satisfaction through the Heureka "Customer Verified" program.

After your purchase, you may be sent an e-mail with a questionnaire if you agreed to this when ordering. Questionnaires are used exclusively to evaluate satisfaction and improve our services. The intermediary is Heureka.sk.

Conclusion:

Your data is safe with us. We use it only for the purposes for which you provided it to us and protect it in accordance with EU and Slovak law.