General terms and conditions

1. Merchant identification

1.1 These General Terms and Conditions (hereinafter referred to as “GTC”) govern the legal relations between the company

Business name: Bioteco, sro
Registered office: Vinohrady 10, 940 67 Nové Zámky, Slovak Republic
Registered in the register of the District Court of Nitra, Section Sro, File number 60848/N
ID: 55588107
VAT number: 2122029624
VAT ID: SK2122029624
The seller is a VAT payer /Value Added Tax/

(hereinafter referred to as the “Seller” or “Merchant”) and any person who is a Buyer of products offered by the Seller on the Seller’s Website, and who acts in the position of a consumer within the meaning of other provisions of these General Terms and Conditions and relevant laws defining a consumer, within the framework of the valid legislation of the Slovak Republic, in particular the following laws: Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended, Act No. 40/1964 Coll. Civil Code, as amended.

1.2 The Seller's email and telephone contact is:

Email: info@bioteco.sk or info@bioteco.com
Phone number: +421 xxx xxx xxx

1.3 The address for sending documents, complaints, and withdrawals from contracts is:

Bioteco, sro
Vinohrady 10
940 67 Nove Zamky
Slovak Republic

2. Definition of terms

2.1 For the purposes of these general terms and conditions, the Trader, in accordance with Act No. 108/2024 Coll., as amended, states and defines the following terms:

2.2 A distance contract is a contract between a trader and a consumer agreed and concluded exclusively by means of one or more means of distance communication without the simultaneous physical presence of the trader and the consumer, in particular by using an online interface and electronic mail (e-mail), telephone, fax, mailing list or offer catalogue.

2.3 A trader (hereinafter referred to as the “Seller”) is a person who, in connection with a consumer contract, an obligation arising from it or in a commercial practice, acts within the scope of his business activity or profession, including through another person acting in his name or on his behalf.

2.4 A consumer is a natural person who, in connection with a consumer contract, an obligation arising from it or a business practice, is not acting within the scope of his business activity or profession.

2.5 A consumer contract is any contract, regardless of legal form, concluded between a trader and a consumer.

2.6 The term Internet store is identical to the term Electronic store and the term Website.

2.7 The Buyer is any person (natural person or legal entity) who has submitted an order, mainly using the Seller's website or other means of distance communication.

2.8 A product is primarily a good.

2.9 Goods are any tangible movable thing.

3. Basic provisions

3.1 These General Terms and Conditions govern the legal relations between Buyers who are consumers and the Merchant.

3.2 Contractual relationships (as well as other legal relationships that may arise from the contractual relationship) with Buyers who do not act in the capacity of consumers are subject to the provisions of Act No. 513/1991 Coll., Commercial Code, as amended.

4. Product order – conclusion of a purchase contract

4.1 The proposal to conclude a purchase contract by the Buyer is the sending of an order for products by the Buyer, carried out mainly using the Retailer's website, or by other means of distance communication (electronic mail - email).

4.2 The purchase contract between the Buyer and the Retailer is concluded upon delivery of the confirmation of receipt of the order to the Buyer, which the Buyer created in accordance with point 4.1 of these GTC by the Retailer (electronically to the Buyer's email address, which the Buyer chose in the process of creating the order).

5. Duration of the purchase contract

5.1 The Purchase Agreement is concluded for a fixed period of time and terminates in particular upon the fulfillment of all obligations of the Seller and the Buyer. In particular, upon delivery and payment of the products in accordance with the concluded Purchase Agreement. This provision does not affect the Buyer's rights in terms of the statutory liability for product defects on the part of the Retailer.

6. Purchase price - information about the purchase price

6.1 The price of products ordered through the Seller's Website (hereinafter referred to as the "purchase price") is stated separately for each product and is valid at the time the order is created by the Buyer.

6.2 The purchase price of the products listed on the Seller's Website is final and includes all applicable taxes, and is clearly stated for each product.

6.3 Prices are quoted in EUR. For international orders, an informative conversion to local currency may be used when paying by card or via PayPal.

6.4 The Buyer outside the European Union acknowledges that the delivery of goods may be subject to import duties, taxes or other charges according to the laws of the country of delivery. These charges are not included in the order price and are borne by the Buyer.

7. Delivery of products

7.1 If the Buyer has chosen cash on delivery as the form of payment for the order, the Seller is obliged to fulfill the order and deliver the products to the Buyer no later than 30 days from the date of conclusion of the purchase contract pursuant to point 4.2 et seq. of these GTC.

7.2 If the Buyer has chosen a form of payment for the order other than cash on delivery, the Seller is obliged to fulfill the order and deliver the products to the Buyer no later than 30 days from the date of conclusion of the purchase contract in accordance with point 4.2. et seq. of these GTC and payment of the total price of the order to the Seller. If both conditions specified in this point and these GTC have been met (i.e. if the purchase contract has been concluded and the total price of the order has been paid to the Seller), the Seller is obliged to deliver the products to the Buyer no later than 30 days from the date of fulfillment of both these conditions.

7.2 The usual period for which the Seller ships the products is 2 days from the date of conclusion of the purchase contract or 2 days from the date of payment of the total price of the order to the Seller.

8. Transfer of ownership

8.1 The ownership of the sold item and the risk of accidental destruction, accidental deterioration and loss of the item passes to the Buyer at the moment of delivery.

9. Payment methods

9.1 You can pay for products on the Seller's Website in the following ways:

9.1.1 payment by cash on delivery (only within the Slovak Republic) – price 1 euro
9.1.2 payment by bank card via the Global Payments payment gateway - price 0 Eur
9.1.3 payment by transfer to the Seller's account - price 0 EUR
9.1.4 payment from abroad – the following payment methods are supported:

• PayPal
• GoPay
• Stripe

10. Shipping – methods of shipping products and the price for their transportation

10.1 The purchase price of the products does not include transportation costs or other costs related to the delivery of the products.

10.2 Shipping methods and shipping costs for ordered products:

10.2.1 Forms of transport (within the Slovak Republic):

10.2.1.1 Parcel transport SDS, DPD, Emons
10.2.1.2 Pallet transport
10.2.1.3 Personal collection from the warehouse – possible only after prior agreement at the address of the seller's designated delivery point

10.2.2 Transportation abroad:

10.2.2.1 Delivery outside the territory of the Slovak Republic (including EU and non-EU countries) is possible based on an individual agreement with the customer.
10.2.2.2 The shipping price, delivery method and estimated delivery time will be communicated to the customer by email or telephone after placing the order.

10.3.2 Shipping Prices:

10.3.2.1 Price for transportation via Parcel transport – price.... Eur
10.3.2.2 Price for transportation via Pallet transport – price ....Eur
10.3.2.3 Price in case of personal collection – price 0 Eur

10.3 If the total purchase price of products in one order of the Buyer is higher than 300 EUR, the price for any selected form of transport or payment is 0 EUR.

11. Buyer's withdrawal from the purchase contract without giving a reason

11.1 The consumer has the right to withdraw from a distance contract and a contract concluded outside the trader's premises without giving a reason within the period pursuant to Art. XII, points 12.1 to 12.3 of these GTC, except for a contract the subject of which is:

11.1.1 The delivery or provision of a product whose price depends on price movements on the financial market, which the trader cannot influence and which may occur during the withdrawal period,

11.1.2 Delivery of goods manufactured to the consumer's specifications or custom-made goods,

12. Exercise of the right of withdrawal from a distance contract and a contract concluded outside the trader's premises

12.1 The consumer may withdraw from a distance contract or a contract concluded outside the trader's premises within 14 days from the date of receipt of the goods.

12.2 If the trader has provided the consumer with specific information regarding the consumer's right to withdraw from the contract in the case of a distance contract and a contract concluded outside the trader's premises only subsequently, but no later than 12 months from the start of the withdrawal period under point 12.1., the consumer may withdraw from the distance contract or the contract concluded outside the trader's premises within

a) 14 days from the date on which the trader additionally fulfilled the information obligation, if the deadline pursuant to 12.1., letter a) has expired, or
b) 30 days from the date on which the trader additionally fulfilled the information obligation, if the deadline pursuant to paragraph 12.1 letter b) has expired.

12.3 If the trader has not provided the consumer with specific information regarding the consumer's right to withdraw from the contract in the case of a distance contract and a contract concluded outside the trader's premises, nor pursuant to paragraph 12.2, the consumer may withdraw from the distance contract or the contract concluded outside the trader's premises within 12 months of the expiry of the period pursuant to paragraph 12.1.

12.4 The goods are deemed to have been received by the consumer at the moment when the consumer or a third party designated by him, other than the carrier, takes over all parts of the ordered goods, or if

a) goods ordered by the consumer in one order are delivered separately, at the moment of receipt of the goods that were delivered last,
b) delivers goods consisting of several parts or pieces, at the moment of taking over the last part or last piece,
c) delivers goods repeatedly over a certain period of time, upon receipt of the first goods.

12.5 The consumer may withdraw from a distance contract or a contract concluded outside the trader's premises, the subject of which is the delivery of goods, even before the withdrawal period begins to run.

12.6 The consumer may exercise the right to withdraw from a distance contract or an off-premises contract in written form or in the form of a recording on another durable medium, and if the contract was concluded orally, any clearly formulated statement by the consumer expressing the consumer's will to withdraw from the contract (hereinafter referred to as the "notice of withdrawal") is sufficient to exercise the consumer's right to withdraw from the contract. The consumer may use the model withdrawal form.

12.7 The withdrawal period under paragraphs 12.1. to 12.3. is deemed to have been observed if the consumer sends a notice of withdrawal from the contract to the trader no later than the last day of the period.

12.8 The consumer may withdraw from the contract only in relation to a specific product or products if the trader has supplied or provided multiple products under a distance contract or an off-premises contract.

12.9 The burden of proof regarding the exercise of the right to withdraw from the contract lies with the consumer.

13. Consumer rights and obligations after withdrawal from a distance contract and a contract concluded outside the trader's premises

13.1 The consumer is obliged to send back the goods or hand them over to the trader or to a person designated by the trader to collect the goods within 14 days from the date of withdrawal from the distance contract or from the contract concluded outside the trader's premises pursuant to point 12.1; this does not apply if the trader proposes to collect the goods in person or through a person designated by him. The period pursuant to the first sentence is deemed to have been met if the consumer sends the goods to the trader no later than the last day of the period.

13.2 When withdrawing from a distance contract or a contract concluded outside the trader's premises pursuant to point 12.1., the consumer shall only bear the costs of returning the goods to the trader or to a person designated by the trader to take over the goods; this shall not apply if the trader has agreed to bear the costs himself or if the trader has failed to comply with the information obligation, i.e. if the trader has not provided the consumer with specific information regarding the consumer's right to withdraw from the contract in the case of a distance contract or a contract concluded outside the trader's premises.

13.3 The consumer is liable for any diminished value of the goods resulting from handling of the goods that goes beyond the handling necessary to establish the properties and functionality of the goods; this does not apply if the trader has failed to comply with the information obligation pursuant to Section 15(1)(f) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended.

13.4 The consumer shall not incur any further obligations or costs from exercising the right to withdraw from a distance contract or a contract concluded outside the trader's premises pursuant to 11.1., except for the obligations pursuant to points 13.1., 13.3. to 13.4. and the obligation to pay additional costs pursuant to point 14.3.

14. Rights and obligations of the trader after the consumer withdraws from a distance contract and from a contract concluded outside the trader's premises

14.1 The trader is obliged to refund to the consumer, within 14 days from the date of receipt of the notice of withdrawal from the contract, all payments received from the consumer based on or in connection with a distance contract, an off-premises contract or an ancillary contract, including the costs of transport, delivery, postage and other costs and fees.

14.2 The trader is obliged to refund to the consumer all payments under paragraph 14.1. to the extent corresponding to the withdrawal from the contract, unless the consumer has withdrawn from the entire distance contract or from the entire contract concluded outside the trader's premises. The trader cannot charge the consumer additional costs for transport, delivery, postage and other costs and fees.

14.3 The trader is not obliged to reimburse the consumer for additional costs if the consumer has explicitly chosen a method of delivery other than the cheapest standard method of delivery offered by the trader. Additional costs are understood to be the difference between the costs of delivery chosen by the consumer and the costs of the cheapest standard method of delivery offered by the trader.

14.4 The trader is not obliged to return payments to the consumer under point 14.1 when withdrawing from a distance contract or a contract concluded outside the trader's premises, the subject of which is the delivery of goods, before the goods are delivered to him or until the consumer proves that the goods have been sent back to the trader, unless the trader proposes to collect the goods in person or through a person designated by him.

14.5 The trader is obliged to refund the consumer the payments under point 14.1. in the same way as the consumer used to pay them; this does not affect the trader's right to agree with the consumer on another payment method, provided that the consumer is not charged any fees in connection with the payment.

14.6 The trader is obliged to ensure the collection of the goods at his own expense within the period according to paragraph 14.1. if, based on a contract concluded outside the trader's premises, the goods were delivered to the consumer's home at the time of conclusion of the contract and, taking into account the nature of the goods, it is not possible to send the goods back to the trader by post.

14.7 Unilateral offsetting of claims between the trader and the consumer arising from withdrawal from the contract pursuant to point 11.1 is prohibited.

15. Supervisory authority

15.1 The competent authority supervising legality in the field of consumer protection is:

Slovak Trade Inspection Inspectorate
with headquarters in Nitra for the Nitra Region
Staničná 9, PO BOX 49A, 950 50 Nitra 1
Supervision Department
phone number: 037/772 02 16
fax no. 037/772 00 24
email: nr@soi.sk
web link for submitting suggestions: https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi

16. Alternative Dispute Resolution

16.1 If the consumer is not satisfied with the manner in which the Seller has handled his complaint or believes that the Seller has violated his rights, the Buyer has the right to contact the Seller with a request for redress. If the Seller responds negatively to the consumer's request pursuant to the previous sentence or does not respond to such a request within 30 days from the date of its sending to the consumer, the consumer has the right to file a proposal for the initiation of alternative dispute resolution pursuant to the provisions of Section 12 of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments to Certain Acts, as amended. The competent entity for alternative dispute resolution with the Seller is the Slovak Trade Inspection (contact details can be found at https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi ), or another competent authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk/ , or directly at https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1 ).

16.2 The consumer has the right to choose which of the listed alternative dispute resolution entities to contact. The consumer may use the online dispute resolution platform to submit a proposal for an alternative resolution of his consumer dispute, which is available on the website http://ec.europa.eu/consumers/odr/ , or directly on the website https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage . Alternative dispute resolution may only be used by the Buyer, who acts as a consumer when concluding and performing the contract. Alternative dispute resolution only applies to a dispute between the consumer and the Seller, arising from or related to a consumer contract. Alternative dispute resolution only applies to contracts concluded at a distance. The alternative dispute resolution entity may reject the proposal if the quantifiable value of the dispute does not exceed 20 euros. The ADR entity may request payment of a fee from the consumer for initiating alternative dispute resolution up to a maximum of EUR 5 including VAT.

16.3 All further information regarding alternative dispute resolution between the Seller and the Buyer - consumer arising from the Purchase Agreement as a consumer agreement or related to the Purchase Agreement as a consumer agreement is provided on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk and in Act No. 391/2015 Coll. on Alternative Dispute Resolution of Consumer Disputes and on Amendments to Certain Acts, as amended.

17. Information on adopted codes

17.1 The Trader informs consumers that there are no special relevant codes of conduct to which the Seller has undertaken to comply, whereby a code of conduct is understood to mean an agreement or a set of rules that define the conduct of the Seller, who has undertaken to comply with this code of conduct in relation to one or more specific business practices or business sectors, if these are not established by law or other legal regulation or measure of a public administration body, which the Seller has undertaken to comply with, and the manner in which the consumer can familiarize himself with them or obtain their text.

18. Communication and customer support

18.1 The Buyer may contact the Seller in connection with orders, products or exercising rights under the contract through the following communication channels:

• Email address: [insert Seller's email]
• Online chat (chatbot): available directly on the Seller's website [insert website address]

18.2 Telephone support is not available. The Seller provides support exclusively electronically.

18.3 The Chatbot on the Website serves as an automated assistant that answers the most frequently asked questions of Buyers. In the event that the Chatbot is unable to provide an answer or resolve the request, the Buyer will be directed to email communication with a customer service representative.

19. Consumer product ratings

19.1 The merchant does not control and limit product reviews only to persons who have purchased the product from the merchant.

20. Final provisions

20.1 The Seller reserves the right to change the General Terms and Conditions. The obligation to provide written notice of changes to the General Terms and Conditions is fulfilled by posting them on the Seller's Website. In the event of a change to the General Terms and Conditions, the relationship between the Buyer and the Seller shall be governed by the General Terms and Conditions valid and effective at the time of conclusion of the Purchase and Sale Agreement, until its termination.

20.2 These General Terms and Conditions form an integral part of the Complaints Procedure and the Principles and Instructions on the Protection of Personal Data of this Website. The documents - Complaints Procedure and the Principles and Instructions on the Protection of Personal Data of this Website are published on the domain of the Seller's Website.

20.3 These General Terms and Conditions shall enter into force and effect upon their publication on the Seller's Website on .........................